Privacy And Policy

We are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our website, services, or mobile platform (collectively, the “Platform”). By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly:

  • Account & Booking Info: Name, email, phone number, address, and driver’s license when you create an account or reserve a car.

  • Profile Details: Birth date, photo ID, insurance information, employer, and any preferences you set on your profile.

  • Trip Details: Locations, photos, and any communication or preferences related to your booking.

  • Payment Information: All payments are securely processed by our third-party payment providers; we do not store your financial details.

  • Communication Records: Emails, chats, calls, and inquiries sent through our platform or contact forms.

B. Information We Collect Automatically:

  • Device & Usage Data: IP address, browser type, time of access, clicks, visited pages, and interaction history.

  • Location Data: General or precise location, if enabled, to improve service accuracy.

  • Log & System Data: Crash reports, session activity, hardware/software info, and time spent on our platform.

C. Third-Party Sources:

  • Background Checks: Where allowed by law, we may retrieve driving history or identity verification reports from authorized sources.

  • Partner Data: We may receive marketing or demographic data from partners to enhance your experience.

2. How We Use Your Information

We process your personal data to:

  • Provide, manage, and improve our car rental services

  • Authenticate identity and prevent fraudulent activity

  • Facilitate payments and transactions

  • Send booking updates, reminders, and account notices

  • Offer customer service and respond to inquiries

  • Analyze user behavior to improve service quality

  • Conduct promotions, surveys, or referral programs

  • Comply with legal obligations and protect our legal rights

3. Sharing Your Information

We only share your data when necessary and as outlined below:

  • With Your Consent: Any time you authorize us to share information.

  • Service Providers: We partner with trusted vendors for hosting, analytics, payments, insurance, and customer support.

  • Business Partners & Integrations: If you link your account with a third-party platform or social login.

  • Legal Authorities: When required by law or to respond to lawful requests and protect our rights or those of others.

  • Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale.

4. Your Privacy Choices

You are in control of your data:

  • Email Preferences: You can opt out of marketing emails at any time via the “unsubscribe” link.

  • Account Updates: Edit or update your information via your account dashboard.

  • Location Services: Manage permissions in your mobile device settings.

  • Account Closure: Email us at [email protected] to request account deletion. Note: some data may be retained as required by law.

5. Data Security

We apply industry-standard security protocols to protect your data, including encryption, access controls, and regular system reviews. However, no digital platform can guarantee 100% security, so please take precautions when sharing sensitive information.

6. Children’s Privacy

Our services are intended for adults age 21 and over. We do not knowingly collect personal information from children under 18. If we become aware of such data, we will delete it promptly.

7. External Links

This Privacy Policy does not cover third-party websites linked from our platform. We are not responsible for their privacy practices.

8. Policy Updates

We may update this policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services after changes indicates your agreement to the new terms.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:
Email: [email protected]
Phone: +1 216 - 258 - 9700
Location: north east Ohio Cleveland city Hopkins international airport and Surround area

Thank You For Choosing Elite Car Rental
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